Terms and conditions

1. Who we are

Jax Tech is the trading name of Jax Technologies, based in Cape Town. Contact: sales@jaxtech.co.za.

2. The service

We supply hosted business phone services (extensions, the mobile app, numbers and calls) and the online services listed on your quote.

The service runs over your internet line. Call quality depends on that line, your network and your equipment.

A local IT partner may install and support the service at your premises. Their installation and support work is agreed between you and them.

3. Term and cancellation

The service is month-to-month. There is no fixed contract period.

You may cancel by giving one calendar month's written notice to sales@jaxtech.co.za. Where the Consumer Protection Act applies to you, you may cancel on 20 business days' notice.

Charges up to the end of the notice period remain payable.

4. Prices and call charges

Monthly fees and call rates are those on our Pricing page or your written quote. Jax Tech is not VAT-registered and no VAT is added.

Calls are billed per second. Incoming calls and calls between your own extensions are free.

We may change prices by giving 30 days' written notice. You may cancel before the change takes effect.

5. Billing and payment

Monthly fees are billed in advance and calls in arrears, and are collected by debit order on the date agreed in your debit order mandate.

A credit check, done with your consent, is required before the service starts. We may ask for a deposit.

If a debit order is returned unpaid we may suspend the service until the account is settled, and recover the bank charges for the returned debit order.

If an account stays unpaid for 30 days we may end the service and hand the account over for collection.

6. Protection against bill shocks

International and premium-rate calls are blocked unless you ask us in writing to open them.

Each account has a monthly spending limit. Calls may be stopped when the limit is reached, until you ask us to raise it.

You are responsible for calls made from your extensions, including calls made with stolen or weak passwords. Tell us at once if you suspect misuse.

7. Your numbers

You may move your existing numbers to us. You confirm you are entitled to move them and sign the number-move form.

Keep your old service active until the move is complete. If you cancel it first, the number can be lost.

You may move your numbers to another provider when you leave, once your account is settled.

8. Emergency calls and outages

The service does not work without power and a working internet line. Keep another way to make emergency calls.

We aim for a reliable service but do not guarantee that it will be uninterrupted or fault-free.

9. Acceptable use

Do not use the service for unlawful purposes, for unsolicited bulk calling, or to resell it without a reseller agreement with us.

We may suspend a service that is being abused or that puts the network at risk.

10. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, including lost profit or lost business, arising from the service.

Our total liability in any month is limited to the fees you paid us for that month.

Nothing in these terms takes away rights you have under the Consumer Protection Act where it applies to you.

11. Your information

We handle personal information as set out in our Privacy policy.

12. Complaints

Email sales@jaxtech.co.za. We reply within two business days. If we cannot resolve a complaint you may refer it to ICASA.

13. General

These terms are governed by South African law.

We may update these terms and will publish the new version here with its date. This version: 14 November 2026.